Here is an image from one of my biggest adventures of last year, the day that I presented to a large group of business owners at Yelp’s headquarters in San Francisco. The more that I worked on my presentation the more I realized; it’s not just about getting so MANY reviews but rather it’s about EARNING 5-star reviews by offering excellent customer service from start to finish. I’m excited to translate my deeper understanding to great experiences for my 2017 portrait clients. Cheers!